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We offer a 100% guarantee that if you or your lady are dissatisfied with the goods you have ordered, we will exchange them or give you a full refund for the items, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.
- Gift box charges will not be refunded in the case of a return. Replacement items requested will not be gift boxed, so you may wish retain any gift box received with the original order.
- Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery. Express delivery of replacements may be requested at the time of return and the difference will be charged to your card.
Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Please also note that returns on hosiery cannot be accepted if the pack has been opened. Certain products are also excluded from our general returns policy for hygiene reason. These conditions do not affect your statutory rights.
If you have any questions regarding our returns policy, or if you want to make a return please contact us on sales@foryourlady.co.uk.
Returns period
UK returns must be received by foryourlady.co.uk within 14 days of receiving your order. Four days should be allowed for postage, so please ensure your item is posted within 10 days of receipt.
If original delivery was made to an address outside the UK this is extended to 28 days. 10 days should be allowed for postage, so please ensure your item is posted within 18 days of receipt.
If you wish to return goods to us, you may do so without giving us prior notice. In this case please complete the form accompanying your order and enclose it with the returned goods.
UK customers:
Please email customer service (sales@foryourlady.co.uk) to obtain our return delivery address. Send your return via the Royal Mail, and please obtain a Certificate of Posting (available free from your post office) for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this certificate until you have received your refund or replacement. Please allow up to ten working days for returned goods to reach us.
In all cases, your proof of postage should show the foryourlady.co.uk address to which you have returned the goods, together with the post office's printed/stamped confirmation of the date of posting.
We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a refund or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.
If no return instructions are enclosed with your return, we will automatically issue a refund for the returned items.
Refunds
If you have requested a refund, replacements of a lower value than the returned goods, or no return instructions are specified, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.
Replacements
If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order. Please note that, on orders paid for with only a gift card, we are unable to process replacements of a higher value than is available on the gift card. In these circumstances, you should request a refund for the returned goods. Once this refund has been processed to your gift card you will then be able to use the balance to place a new order, giving your additional payment details for any extra balance on the order form.
"I no longer have the despatch paperwork - what do I do?"
If you no longer have the returns label that was supplied with your order, please contact us (help@foryourlady.co.uk) and address the package to the appropriate returns address, depending on your country.
Enclose a note with the return, ensuring that the following information is included:
Order number (if known), name, address, contact telephone number or email address (especially important if you do not know your order number), return reason and details of refund or replacement required.
If using the original packaging, please ensure that the original address label is covered up.
Return of Faulty Goods
If you believe the goods we have supplied to you are faulty please contact us (help@foryourlady.co.uk), you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. |
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